Quality Tourism Commitments
In Moustiers-Sainte-Marie, the reception and satisfaction of visitors are at the heart of our priorities. Labelled Qualité Tourisme™, our commitments as a Tourist Office push us every day to offer you an experience that meets your expectations. This national label rewards tourist structures that place quality of service, listening and continuous improvement at the heart of their approach. From the personalised welcome to the reliability of the information, through the enhancement of the territory and the accessibility of services, everything is done to support you as best as possible in the discovery of our destination. By choosing Moustiers, you are choosing a stay with confidence.
The Tourist Office is classified in category 1 tourism quality
We are committed to:
1. Provide you with an easily accessible reception area and information area.
2. Facilitate your procedures.
3. Provide you with furniture to sit on.
4. Find out about the local tourist offer free of charge.
5. Display and disseminate its opening periods expressed in at least two foreign languages.
6. Offer you free access to wifi.
7. Be open at least 305 days a year, including Saturdays and Sundays during tourist or entertainment periods.
8. Answer your letters all year round.
9. To provide a permanent reception service run by staff who speak at least two foreign languages.
10. Ensure the supply of tourist maps, plans and tourist guides in paper form.
11. To give you access to its trilingual website dedicated and adapted to consultation via embedded media.
12. Disseminate its tourist information also on paper translated into at least two foreign languages relating to:
a. all classified tourist accommodation including at least the name of the establishment, postal address, e-mail address, website address, telephone number, level of classification;
b. monuments and cultural, natural or leisure tourist sites that may include an indication of the usual tariffs, the periods and times of opening to the public, the website and telephone and postal contact details;
c. events and entertainment;
d. emergency telephone numbers.
14. Post emergency telephone numbers outside.
15. Present all qualified services in your area of intervention for all clienteles.
16. To give you access to the availability of classified accommodation.
18. Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
19. Comply with the requirements of the Qualité Tourisme brand.
21. Guarantee the reliability and timeliness of information on the local tourist offer.
The Tourist Office is committed to a recognized QUALITY TOURISM™ approach
We want to better welcome, advise and better satisfy our visitors and to do this we are committed to:
1. To take care of our environment,
2. Understand and anticipate everyone’s expectations,
3. Offer clear information,
4. Treat every customer or visitor as our guest,
5. Make every contact unique,
6. Measure the quality of the reception and improve it.
The Tourist Office received the QUALITÉ TOURISME™ mark in July 2017.
To find out more about the QUALITÉ TOURISME™ brand
Our commitment to sustainability
The Office of Moustiers-Sainte-Marie undertakes to:
Trips
- Walk to work if possible by bike, carpooling
- To practice carpooling for business trips (meetings, training, etc.)
- Encourage the practice of videoconference meetings to limit unnecessary transport
- Preferring to use local suppliers in order to limit the environmental impact of transport
Energy
- Turn on only the necessary lights if daylight is not enough and turn them off when you leave.
- Use low-energy light bulbs
- Use rechargeable batteries
- Turn on only used computers
- Moderate the temperature of heating and air conditioning
- At the end of the work, we think about turning off the lights, computers, photocopiers, turning down the heating or turning it off…
Office Equipment and Documents
- Favor recycled or recyclable consumables (cartridges, paper, paper clips rather than staplers, mechanical pencils rather than pencils, etc.)
- Download documents rather than print them
- Retrieve the recto papers from my prints as drafts and I use them in the default printer
- Favor double-sided black and white prints in draft quality
- Be vigilant about document formats to limit printing
- For large quantities, we commit to photocopying rather than printing, it’s more economical
- Reuse upside-down pouches and envelopes for in-house management
- Scanning the press and storing it in the common area, I avoid photocopies and paper filing
Brochures and documentation
- Accurately assess the number of prints needed and those that are discarded to reduce costs and waste
- Ensure that the print supplier has obtained an environmental label or certification
- Avoid printing “duplicate” documents with existing ones
- Don’t order too much documentation at exchange exchanges
- Evaluate orders through good inventory management
- Offer dematerialized information as often as possible
- Prefer to send an email with a personalized response rather than systematically send brochures
- Encourage partners to visit the office’s website to find and download information
Break and cleanup
- Use a reusable cup and spoon and avoid plastic or cardboard cups and stirrers
- Remember to turn off the electric coffee maker after use
- Drink tap water and avoid bottled water.
- Remember to do selective sorting using the appropriate bins and containers.
- Use sustainable products (towels, cloths, etc.) rather than disposable products (wipes, hand towels, etc.)
- Use eco-label products for cleaning
Influence entourage
- Encourage the visitor to take only the necessary documentation (display on displays)
- At the bottom of the emails, we specify “do not print this email if not necessary”
- Encourage those around you, partners, visitors, etc. to adopt eco-citizen behaviour
- Support and raise awareness of sustainable development among social professionals (insert “think about the planet” in the commitments of the Partner’s Guide, highlighting on our website the sustainable development commitments of our partners in the description of their activity,
- Sharing and promoting events related to the preservation of the environment such as the cleaning of the Gorges du Verdon by ATOM
- When possible, influence the choices of the community (public transport, environmental, economic and social strategy of the municipality, etc.)