Tourist Office

Contacts and opening hours

Covid-19 Information

the Tourist Office has made every effort to welcome the public in the best possible sanitary conditions. Hydroalcoholic gel is available at the entrance to the Tourist Office with a direction of movement for entry and exit to avoid any crossing. Wearing a mask is compulsory in our premises and plexyglass has been installed at reception.

For the well-being of all, the flow is limited to one person and / or a couple and / or a family within the Tourist Office. The flyers made available are only consulted if the person intends to take them with him.


 

 

Tourist Office

Maison de Lucie - Place de l’Eglise
BP 1
04360 Moustiers-Sainte-Marie

Tél : 04 92 74 67 84

Contact by email

 

Opening of the Tourist Office

Every day

  • January, Februry, December: 10:00 am - 12:30 am and 2:00 pm - 5:00 pm
  • March, November: 10:00 am - 12:30 am and 2:00 pm - 5:30 pm
  • April, May, October : 10:00 am - 12:30 am and 2:00 pm - 6:00 pm
  • June, September: 09:30 am - 12:30 am and 2:00 pm - 6:00 pm
  • July, August:
    • Monday to Friday : 9:30 am - 7:00 pm
    • Weekend : 9:30 - 12:30 and 2:00 - 7:30 pm

 

The Tourist Office is closed 24th-25th december and 31th december and the first January !

The team

  • Direction: Pierre-Yves CHEVALY
  • Service manager: Aleksandra LUCIANI
  • Events department: Pauline DELCUVELLERIE
  • Web and communication departement: Adrien NOAT
  • Outdoor activity service: Quentin Daunay
  • Guided tours department and culture heritage: Caroline NOISEL et Elsa LEIBENGUTH

 


 

Town Hall Moustiers-Sainte-Marie

Hôtel de Ville
04360 Moustiers-Sainte-Marie

04 92 74 66 19

mairie-moustiers@wanadoo.fr             Website

Front desk - Opening hours: 

  • Open 9am-12pm Monday to Friday
  • And 2pm - 5pm Monday and Friday

The tourist office is ranked 1st category, the crew commits to :

  

1. Be opened 305 days per year, Saturdays and Sundays included, during the touristic seasons and events.
2. Display our opening hours in a minimum of 2 foreign languages.
3. Have a constant greeting service held by professionals who speak a minimum of 2 foreign languages.
4. Make a welcome place available with an easy access to information.
5. Be greeted by professionals.
6. Offer you furniture to sit down.
7. Inform you freely on the local touristic options.
8. Make touristic maps and guides available on paper.
9. Offer free WIFI.
10. Answer to your mails all year.
11. Facilitate your actions.
12. Let you have access to our trilingual website, on your computers as well as on your smartphones and tablets.
13. Publish our touristic information, printed on paper and translated in a minimum of 2 languages. It includes:
-hosting providers with their name, postal and email address, website, phone number and ranking
-touristic, cultural, natural sites and monuments with their rates, opening time, website, postal address and phone number.
-the events of the year
-the emergency numbers
14. Display all the information required on our touristic area, adapted to each clientele.
15. Offer a touristic information service through new technologies and communication (social network, mobiles, geo-tracking…).
16. Inform you on the availabilities of the ranked hosting providers.
17. Update the touristic information each year.
18. Ensure you of the reliability of the local touristic information.
19. Display the emergency Numbers.
20. Process your reclamations and consider your satisfaction.
21. Respect the « Qualité Tourisme » label requirement.

The Tourist office is commited to a Tourism Quality™ renown policy

 

We want to greet and advise our clientele to answer as fully as possible to their expectations. To do so we commit to:

1. Beware of our environment,
2. Understand and anticipate personal needs,
3. Offer clear information,
4. Greet each client as our guest,
5. Create a personal contact for each of our client,
6. Consider our greeting policy to improve.

It received the label “Qualité Tourisme™” in July 2017

To know more about Marque QUALITÉ TOURISME™